Zendesk App Integration
Connect your Zendesk support system to Wakflo and automate ticket management, group operations, and customer support workflows. Build powerful integrations that enhance your support processes.
Authentication
API Token & Domain
Features
1 Trigger • 2 Actions
Available Triggers & Actions
Zendesk App Triggers
Ticket Triggers
Ticket Triggers
- •New Ticket Created: Triggered when a new support ticket is created
Zendesk App Actions
Available Actions
Available Actions
- •Get Groups: Retrieve all groups from your Zendesk account
- •Get Tickets: Retrieve tickets from your Zendesk account
Setup Guide
Generate API Token
In your Zendesk account, go to Admin > Channels > API and create a new API token.
Note Your Zendesk Domain
Make a note of your Zendesk domain (e.g., yourcompany.zendesk.com).
Keep your API token secure. Ensure you have appropriate permissions to access tickets and groups in your Zendesk account.
Connect to Wakflo
In Wakflo, select Zendesk App integration and enter your email, API token, and domain to establish the connection.
Test Connection
Verify the connection by retrieving test data to ensure everything is working properly.
The Zendesk App integration requires an API token and your Zendesk domain. Make sure you have the appropriate permissions to access tickets and groups in your Zendesk account.
Best Practices
Working with Zendesk Data
- •Use ticket filters to retrieve only the data you need
- •Implement error handling for API timeouts and rate limits
- •Keep your API token secure and rotate it periodically
- •Use groups to organize and route tickets effectively
- •Monitor ticket resolution times and SLA compliance
Troubleshooting
Authentication Issues
- •Verify that your API token is valid and hasn't been revoked
- •Ensure your Zendesk domain is correctly formatted (e.g., yourcompany.zendesk.com)
- •Check that API access is enabled in your Zendesk account settings
Ticket Access Issues
- •Ensure you have permissions to view tickets in your account
- •Verify that tickets haven't been deleted or archived
- •Check group permissions if tickets are not appearing
Rate Limiting
- •Zendesk enforces rate limits based on your account plan
- •Implement delays between bulk operations to avoid rate limits
- •Monitor your API usage through Zendesk's admin console
Additional Resources
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